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Return Policy

Effective Date: October 13, 2025

Last Updated: November 10, 2025

 

Overview

At North Shore Macadamia Nut Company, we take great pride in the quality and freshness of our products.
Our offerings include both food products (macadamia nuts and coffee) and branded merchandise (such as apparel, mugs, and stickers).

Because each category is handled differently, our return and refund policy depends on the type of item purchased.

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Food Products (Macadamia Nuts & Coffee)

All food product sales are final.
For health and safety reasons, we cannot accept returns, exchanges, or refunds for macadamia nuts, coffee, or any other consumable items.

If your order arrives damaged, incorrect, or defective, please contact us within 30 days of delivery for assistance.

When reporting an issue:

  • Include your order number,

  • Provide clear photos of the affected product and packaging, and

  • Describe the issue in detail.

We will gladly provide a replacement or refund for any qualifying issue.

📧 Email: Support@NorthShoreMacNut.com
📞 Phone: (808) 637-4733

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Merchandise (Apparel, Mugs, Stickers, etc.)

All merchandise is made to order through our in-house production process.
Because each item is produced specifically for your order, we do not accept returns, size exchanges, or cancellations once production has begun.

We will, however, replace or refund items that:

  • Arrive damaged,

  • Contain a printing or production error, or

  • Are defective upon arrival.

To request a replacement or refund:

  1. Email Support@NorthShoreMacNut.com within 30 days of delivery.

  2. Include your order number and clear, well-lit photos of the issue (product laid flat, tag visible if applicable).

Once approved:

  • PayPal refunds typically appear within 1 business day.

  • Credit/debit card refunds may take 7–10 business days, depending on your bank.

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Non-Returnable Items

The following items are non-returnable and non-refundable:

  • All food products (macadamia nuts, coffee, or any consumables).

  • Donations, tips, or digital messages

  • Gift cards

  • Sale or clearance items

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Cancellations

Orders may be canceled or modified before they enter fulfillment or production.
Once production or shipping begins, cancellations are no longer possible.

Donations, tips, and custom-made items cannot be canceled or refunded under any circumstances.

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Shipping Damage

If your shipment arrives visibly damaged, please:

  1. Take photos of the box and contents before discarding any packaging, and

  2. Contact Support@NorthShoreMacNut.com with your order number and the images attached.

We may need this documentation to process a replacement or file a carrier insurance claim.

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Return & Order Support Contact

All inquiries, replacements, and refund requests can be directed to:

📧 Email: Support@NorthShoreMacNut.com
📞 Phone: (808) 637-4733

Mailing Address:
North Shore Macadamia Nut Company
67-330 Kamehameha Hwy.
Haleʻiwa, Hawaiʻi 96712

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