Frequently asked questions
Last Updated: November 10, 2025
Are you really the only farm on the island that grows and sells its own macadamia nuts?
Yes! 🌰 We’re currently the only farm on Oʻahu that both grows and sells our own macadamia nuts directly.
Our premium coffee is locally made and roasted in Kona, Hawaiʻi, ensuring authentic island flavor in every bag.
Do you ship outside the United States?
Not at this time.
We currently ship within the United States only.
International shipping options may be added in the future as we expand.
What shipping options do you offer?
We ship all orders through USPS Priority Mail using the following box sizes:
📦 Priority Mail Small Box
📦 Priority Mail Medium Box
📦 Priority Mail Large Box
Shipping rates are calculated at checkout based on box size, weight, and destination.
How long does shipping take?
Orders typically process within 2–4 business days, then arrive within 3–7 business days depending on your location and USPS delivery times.
You’ll receive tracking information via email once your order ships.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal, Apple Pay, and Google Pay.
All payments are securely processed through Wix Payments and trusted partners.
My package says “Delivered” but I didn’t receive it. What should I do?
First, check with household members, neighbors, or your local post office — sometimes packages are held or delivered to nearby addresses.
If it’s still missing, email us with your order number and tracking details, and we’ll help you coordinate with USPS to resolve the issue.
📧 Support@NorthShoreMacNut.com
Can I pick up locally in Haleʻiwa?
Of course.
How can I contact customer service?
For any questions, order issues, or general support:
📧 Support@NorthShoreMacNut.com
📞 (808) 637-4733
Available Monday–Friday, 10 AM–5 PM HST.
We aim to respond to all inquiries within 1–2 business days.
Where are you located?
We’re proudly based in Haleʻiwa, Hawaiʻi, on the North Shore of Oʻahu.
Every order supports a local Hawaiʻi-grown business rooted in sustainability and aloha. 🌺