Privacy Policy

Effective Date: October 13, 2025
Last Updated: November 10, 2025

Introduction

Welcome to North Shore Macadamia Nut Company (“we,” “our,” or “us”).
We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit northshoremacnut.com and when you purchase our products, including macadamia nuts, coffee, and branded merchandise (the “Services”).

By using our website or Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

We collect information in several ways to provide and improve our Services.

a. Information You Provide

Personal identifiers: Name, billing address, shipping address, email address, and phone number.
Payment information: Payments are processed securely through Wix Payments and its authorized partners (e.g., PayPal, Apple Pay, Google Pay, major credit/debit cards). We do not store or have direct access to your full payment details.
Order details: Products purchased, order history, preferences, and correspondence related to your orders.
Communications: Any messages, inquiries, or feedback sent to us via email, contact forms, or customer support tools.

b. Information Collected Automatically

When you browse our website, we may automatically collect:

Device information (IP address, browser type, operating system).
Usage data (pages visited, time spent on site, and referring URLs).
Cookies and similar tracking technologies used to improve website functionality and analyze performance.

c. Information from Service Providers

We may receive anonymized or aggregated analytics data from our service providers (such as Wix Analytics or Google Analytics) to help us understand website performance, visitor behavior, and sales trends.

How We Use Your Information

We use your information to:

Process and fulfill your orders.
Communicate updates, shipping confirmations, or respond to inquiries.
Improve our website, products, and customer experience.
Prevent fraud, unauthorized activity, and maintain website security.
Comply with applicable tax, accounting, and legal obligations.

We do not sell your personal information to third parties.

Sharing of Information

We share information only when necessary and with trusted partners:

With service providers: We share necessary data with payment processors, shipping carriers (e.g., USPS), and other vendors that help operate our business.
For legal compliance: When required by law, subpoena, court order, or government request.
For business continuity: In the event of a merger, acquisition, or sale of assets, your information may be transferred under the same privacy protections.

All third parties are required to safeguard your information and use it only for authorized purposes.

Cookies and Tracking Technologies

Our website, hosted on Wix, uses cookies and similar technologies to:

Remember your cart and preferences.
Analyze traffic and usage patterns.
Improve site functionality and security.

You can adjust your browser settings to block or delete cookies, but some parts of the site may not function properly as a result.

Data Retention and Security

We retain personal information only as long as necessary to fulfill the purposes described in this Policy (such as completing your purchases, maintaining business records, and meeting legal requirements).

We employ reasonable administrative, technical, and physical safeguards to protect your information. However, no online system is completely secure, and you acknowledge this when using our Services.

Your Rights (U.S. Residents)

Depending on your state of residence, you may have certain privacy rights under U.S. laws such as the California Consumer Privacy Act (CCPA) or similar legislation:

The right to know what personal information we collect and how it’s used.
The right to request deletion of your information (subject to legal exceptions).
The right to correct inaccurate data.
The right to opt out of the sale or sharing of data (we do not sell data).
The right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us at Support@NorthShoreMacNut.com or call (808) 637-4733.
We may require verification of your identity before fulfilling certain requests.

Children’s Privacy

Our website and Services are not directed toward children under 13 years of age.
We do not knowingly collect or maintain information from children.
If you believe we have unintentionally collected information from a minor, please contact us immediately so we can delete it.

Third-Party Links and Services

Our website may contain links to third-party sites, such as payment processors or social media pages.
We are not responsible for the privacy practices or content of these external websites.
Please review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The updated version will include a new “Effective Date” at the top of this page.
Your continued use of our website after such changes indicates your acceptance of the revised Policy.

Contact Us

If you have questions, concerns, or privacy-related requests, contact us at:

North Shore Macadamia Nut Company
67-330 Kamehameha Hwy.
Haleʻiwa, Hawaiʻi 96712
📧 Support@NorthShoreMacNut.com
📞 (808) 637-4733